Managed Workplace IT Service Report

Harbour & Finch LLP · September 2026

Staff supported: 85
Support hours: Mon–Fri, 9am–5pm
Reporting period: 1–30 Sep 2026
Issued: 6 Oct 2026

Requests resolved: 139 Of 142 raised.
Median first response: 14 min Target 30 minutes.
Resolved within target: 96% Target 90%.
Satisfaction: 4.8/5 From 61 ratings.

Requests by type

Access and accounts: 44
Microsoft 365: 34
Devices: 28
Printing and peripherals: 16
Business applications: 13
Other: 7

Joiners, movers and leavers

Joiners: 3
Movers: 2
Leavers: 2

Every leaver's access was removed on their last day. New starters had a working laptop and accounts ready on day one.

Recurring issue. 9 requests came from the same shared printer on the second floor. We replaced its network adapter on 26 September, and there have been no repeat requests since.

Managed Workplace IT Service Report · September 2026

Devices and Microsoft 365

Your technology estate

Device health

Laptops compliant: 83/85
Phones compliant: 81/85
Latest security updates: 96%
Disk encryption: 100%

Two laptops and four phones missed updates because they were switched off. Their users have had reminders.

Microsoft 365

87 licences purchased, 85 assigned
30 of 30 daily backups completed
3 mailbox and file restores for staff, all within a day
All accounts protected by MFA

Coming up

Work	When	Status
Roll out the Windows feature update in two waves	Oct	Planned
Replace 6 laptops that are over four years old	Nov	Decision needed
Replace the reception PC running an unsupported system	Oct	Decision needed
Remove 2 unused Microsoft 365 licences	Oct	In progress

Security, handled together. Device and account issues found by your Managed Cyber Resilience service reach our service desk directly. This month we fixed 12 such findings, all within their target times.