Managed Cloud Service Report · September 2026 Monthly report
Managed Cloud Service Report
Harbour & Finch LLP · September 2026
- Availability
- 99.98% Target 99.9%.
- Deployments
- 14 None rolled back.
- Security patches
- 23 All within target.
- Cloud spend
- £2,184 £216 under budget.
Service availability
| Service | Availability | Target | Median response | Result |
|---|---|---|---|---|
| Client portal | 99.98% | 99.9% | 180 ms | Met |
| Document API | 100% | 99.9% | 95 ms | Met |
| Intake assistant (AI agent) | 99.95% | 99.5% | 1.4 s | Met |
| Reporting database | 100% | 99.5% | n/a | Met |
Incidents
| Date | What happened | Outcome |
|---|---|---|
| 18 Sep | Client portal slow for 9 minutes during a traffic peak | Capacity increased automatically. Scaling limit raised to prevent a repeat. |
Changes this month. 14 deployments through the release pipeline, each
tested in staging first. 23 operating system and runtime patches applied in agreed
maintenance windows, with no unplanned downtime.
Managed Cloud Service Report · September 2026 Cost, resilience and security
Spending and protection
Cloud spend by category
Total £2,184 against a £2,400 budget. Cloud provider charges are separate from our management fee.
Recommended savings
| Reserve capacity for the client portal servers for one year | £190 a month |
| Move older document versions to archive storage | £35 a month |
Backups and recovery
- 30 of 30 daily backups completed
- Backups copied to a second region
- Last restore test passed on 12 August
Security
- No high or critical configuration findings open
- All administrator access through approved, MFA-protected accounts
- The intake assistant stayed within its usage and spending limits
Coming up
| Work | When | Status |
|---|---|---|
| Upgrade the client portal runtime to the next supported version | Oct | Planned |
| Quarterly restore test of the reporting database | Nov | Planned |
| Review the intake assistant's permissions and usage limits | Nov | Planned |